Pick the plan that fits your business. Commit for 3 months and pay half. Onboarding is included in every plan.
No confusing terms. These are the exact definitions billed on your account.
Every inbound or outbound message on any connected channel. A voice note, image or file counts as one message, same as text.
A WhatsApp number, an Instagram account, a Facebook page, a mailbox, or your website chat. Messages and comments on the same account are not two channels.
We warn you before you hit the limit. If your usage consistently exceeds your plan, we move you to the next one — with no interruption to service.
The real difference between plans in a few lines. Full detail below.
| Group | Starter | Growth | Business |
|---|---|---|---|
| Channels and inbox | WhatsApp · Instagram · Messenger · Website | + TikTok | |
| The permanent employee and AI | Full | Full | Full |
| Team and support | Manual replies and contact profiles | + Roles, assignment and mood detection | Full |
| Sales and operations | Lead and order extraction | + Scoring and appointment booking | + Store, payments, invoices and shipping |
| Campaigns and growth | — | Broadcasts, consent and number quality | + Ads and return analysis |
| Integrations | — | — | Zoho · Slack · Notion · Airtable |
| Platform and architecture | App and analytics | App and analytics | + Branches, data isolation and branded login |
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Channels and inbox | |||
| Official WhatsApp Cloud API on your number | ✓ | ✓ | ✓ |
| Coexistence — keep using the Business app | ✓ | ✓ | ✓ |
| Imports 180 days of history and contacts | ✓ | ✓ | ✓ |
| Instagram — messages and comments | ✓ | ✓ | ✓ |
| Facebook Messenger — messages and comments | ✓ | ✓ | ✓ |
| Website chat with domain and rate limits | ✓ | ✓ | ✓ |
| Unified inbox | ✓ | ✓ | ✓ |
| Email as a channel (5 connection modes) | — | ✓ | ✓ |
| TikTok — messages and comments | — | — | ✓ |
| Send email as your own domain | — | — | ✓ |
| Alternative connection paths (Gupshup · QR) | — | — | ✓ |
| The permanent employee and AI | |||
| Replies in seconds, around the clock | ✓ | ✓ | ✓ |
| Egyptian, Modern Standard Arabic, English and franco | ✓ | ✓ | ✓ |
| Understands voice notes and images | ✓ | ✓ | ✓ |
| Trained from your site, PDF, Word or Google Docs | ✓ | ✓ | ✓ |
| Answers only from your material, hands off when unsure | ✓ | ✓ | ✓ |
| Sends media and catalogue items | ✓ | ✓ | ✓ |
| Team and support | |||
| Your team replies from the dashboard | ✓ | ✓ | ✓ |
| Automation stops the moment a human replies | ✓ | ✓ | ✓ |
| Contact profiles and internal notes | ✓ | ✓ | ✓ |
| Team members, roles and assignment | — | ✓ | ✓ |
| Mood detection and escalation | — | ✓ | ✓ |
| Sales and operations | |||
| Lead and order extraction + alerts | ✓ | ✓ | ✓ |
| AI lead scoring | — | ✓ | ✓ |
| Google Calendar booking with availability checks | — | ✓ | ✓ |
| WooCommerce — confirm, cancel, deposits, shipping, tracking | — | — | ✓ |
| Real payment links and automatic confirmation on payment | — | — | ✓ |
| Branded PDF invoices | — | — | ✓ |
| Campaigns and growth | |||
| Broadcast campaigns | — | ✓ | ✓ |
| Consent gate — no consent, no marketing message | — | ✓ | ✓ |
| Number-quality monitoring with automatic campaign pause | — | ✓ | ✓ |
| Knows which ad the customer came from | — | ✓ | ✓ |
| AI performance reporting | — | ✓ | ✓ |
| Meta Conversions API | — | — | ✓ |
| Reads campaigns and spend from the Meta Marketing API | — | — | ✓ |
| Uploads conversions to Google Ads | — | — | ✓ |
| Retargeting and lookalike audience export | — | — | ✓ |
| A/B tests with real statistical significance | — | — | ✓ |
| Funnel and lost-deal analysis | — | — | ✓ |
| CAC and ROAS | — | — | ✓ |
| Integrations and customer data | |||
| Merges a customer across channels by phone or email | — | ✓ | ✓ |
| Two-way Zoho CRM | — | — | ✓ |
| Two-way Slack | — | — | ✓ |
| Notion and Airtable | — | — | ✓ |
| Platform and architecture | |||
| Installable dashboard app + notifications | ✓ | ✓ | ✓ |
| Analytics and KPIs | ✓ | ✓ | ✓ |
| Full setup by the Naqla team | ✓ | ✓ | ✓ |
| Multiple branches and locations | — | — | ✓ |
| Isolated database and worker | — | — | ✓ |
| Branded login on your own subdomain | — | — | ✓ |
| Priority support | — | — | ✓ |
Commit for 3 months, pay the 3 months up front, and the rate is half. Prefer month-to-month flexibility? The monthly rate is double and billed every 30 days. Onboarding is included either way, and you can switch to a contract at any time.
We warn you before you reach the limit. If usage consistently exceeds your plan, we move you up a tier and service never stops.
Your own company number, on the official WhatsApp Business Platform. If it already runs on the Business app, you can keep using it alongside Naqla.
No. Meta charges conversation fees directly to your account at its published rates, separate from your Naqla subscription. The same applies to email, payment and other third-party providers.
No, and nobody can. What we do is record each customer's consent with its evidence, refuse to send any marketing message to someone who has not consented, and monitor the number's quality rating — pausing campaigns automatically if it starts to fall. That is responsible management, not a promise.
Yes. Talk to us and we will set up a trial on your own business before any commitment.
Tell us how your business runs and we will tell you honestly which plan is enough — and which one you do not need.